Overview
Bitpanda is a European cryptocurrency and investment platform. The Bitpanda login process gives you secure access to trading, portfolio tracking, and fiat on/off ramps. This guide covers the standard login flow, two-factor authentication (2FA), account recovery steps, and troubleshooting tips to help you regain access if something goes wrong.
How to Sign In (Step-by-step)
- Open the Bitpanda website or the official Bitpanda mobile app.
- Click Log in in the top-right corner.
- Enter the email address associated with your Bitpanda account and your password.
- If you have 2FA enabled, enter the code from your authenticator app or follow the chosen method (SMS, backup code, etc.).
- On successful verification you will be redirected to your Bitpanda dashboard.
If you prefer, use the Remember me option on trusted devices to reduce repeated sign-ins—avoid using it on public or shared machines.
Enable & Manage Two-Factor Authentication (2FA)
2FA dramatically increases the security of your Bitpanda account. Recommended options include an authenticator app (Google Authenticator, Authy) rather than SMS when possible.
- Go to Settings > Security in your Bitpanda account.
- Choose Two-Factor Authentication and follow the on-screen QR code setup with your authenticator app.
- Store backup codes in a safe place—these let you regain access if you lose your device.
Account Recovery & Forgot Password
If you forget your password or cannot access 2FA, use Bitpanda's recovery flow:
- Click Forgot password? on the login page and enter your account email.
- Check your inbox for the password-reset email and follow the reset link. If you don't see it, check spam/promotions folders.
- If 2FA is lost, use the recovery options provided in your account (backup codes) or contact Bitpanda support with proof of identity as instructed—expect identity verification checks.
Troubleshooting Common Login Issues
- Wrong password: Use the password reset flow. Avoid repeated failed attempts which may lock the account temporarily.
- 2FA not working: Confirm time sync on your authenticator app; try backup codes.
- No verification email: Resend the email, check spam folders, and ensure your mail provider is not blocking Bitpanda domains.
- Account locked or suspicious activity: Follow the automated instructions and contact Bitpanda support with ID verification if required.
Security Best Practices
- Use a strong, unique password and a password manager.
- Prefer an authenticator app over SMS for 2FA.
- Keep backup/ recovery codes offline (printed or in an encrypted vault).
- Avoid public Wi‑Fi when accessing financial accounts; use a VPN only if you understand the risks and trust the provider.
Frequently Asked Questions
Q: How long does a password reset take?
A: The reset is instant when you receive the email—if you don’t get it within a few minutes, resend and check spam.
Q: Can Bitpanda support disable 2FA for me?
A: Support can guide you through account recovery but will request identity verification; they will not disable security without proper checks.